What's Involved

This programme propels the experience your customer receives into the top 10%. I complete a mystery shopper on site, identify opportunities to improve your customer service and offer training to sharpen up your offering. I track your progress with further mystery shoppers, whilst your retention rate increases and you develop a new customer base.

  • 10%
    Excellent Customer Service
  • 70%
    Forgettable Customer Service
  • 20%
    Could Do Better Customer Service

Where does your business fit on the scale of customer service?

Excellent ServiceForgettable ServiceCould Do Better Service