Jemma Morland, Director, EMG Solicitors

Thank you so much for delivering an extremely interesting and valuable course that could not have come at a more pertinent time.  You were very informative and encouraging and I would jump at the opportunity to work with you again!
How to Tell if Your Emotional Bank Account is Overdrawn

How to Tell if Your Emotional Bank Account is Overdrawn

Stephen Covey (The Seven Habits of Highly Effective People) uses the metaphor of the Emotional Bank Account to describe “the amount of trust that’s been built up in a relationship”. The basic tenet is that we maintain a personal “emotional” bank account with anyone...
How to Coach in Four Easy Steps

How to Coach in Four Easy Steps

The GROW model – a great way to structure coaching sessions. Do you want to coach someone yet you aren’t sure where to start?  The GROW model (developed by Sir John Whitmore https://www.performanceconsultants.com and Graham Alexander) provides a...
How to Give Feedback in Three Easy Steps

How to Give Feedback in Three Easy Steps

Stop, Start, Continue is a great model for giving feedback. It appears this method was developed by Steffen Landauer, Vice President of Leadership Development at Hewlett Packard. He encourages leaders to send an email to each person on their team – as well as key...
How To Make Difficult Decisions More Easily

How To Make Difficult Decisions More Easily

Edward de Bono’s Six Thinking Hats is a simple, effective process  that helps you think clearly and see all sides of a situation.  This model that can be used to explore different perspectives towards a complex situation or decision making process. Each...