Cinema Manager at Filmhouse (Filmhouse is the most successful Arthouse cinema in the UK and host to the Edinburgh Film Festival)
Film house had a manual ticket system and I thought it would benefit from implementing a computerised system. Managing the box office team to migrate from a manual to a computerised system had its challenges. The computerised system provided many benefits, and many time efficiencies however some of the team were only able to see the benefits after several months of using the system.
I learnt that negativity is usually because of fear and lack of knowledge and once this is addressed, change is adopted much more easily.