What's Involved

Build your business growth

I work with business owners from three to six months so that we have sufficient time to lay down the right foundations and implement the right strategies to create sustainable business growth. I look at the three main pillars of business; people, customers and financials and as we make changes and implement systems we will track your business's growth.

Create a sparkling customer experience

This programme propels the experience your customer receives into the top 10%. I complete a mystery shopper on site, identify opportunities to improve your customer service and offer training to sharpen up your offering. I track your progress with further mystery shoppers, whilst your retention rate increases and you develop a new customer base.

Cherry pick your people

This programme helps you attract, develop and hold onto the right people for your company. I look at your recruitment process and how to develop and hold onto your employees. Using succession planing we can either develop a new process or smarten up any current procedures. If there is a need we can look at conflict management to ensure that your employees are working together effectively. This process will attract and develop a close knit team that will enhance loyalty within the business.